State law guide · Connecticut
Unwanted calls and texts in Connecticut: what the rules say
Connecticut's Department of Consumer Protection says telemarketers need express written permission before making sales calls or sending sales texts. The agency's guidance says the telemarketing definition can include SMS and app messages.
Where the rules draw a line
Consent rules and exceptions depend on the communication and circumstances. The Connecticut Do Not Call program is a separate route for reducing sales calls; a registry entry does not itself establish that every later call or text violates state law.
What this can mean for a consumer
Consumers can register eligible numbers with the National Do Not Call Registry and file a complaint with Connecticut DCP. State civil penalties and any private claim have separate legal requirements; this guide does not promise a consumer payment.
Keep the details
Save the full text thread, call log, voicemails, dates and times, the company or product named, and any reply asking the sender to stop. Those details can help show what happened; they do not establish by themselves that a law was violated.
Official Connecticut sources
- Conn. Gen. Stat. ch. 743m, including §§42-284 and 42-288a
- Connecticut DCP: Do telemarketers need my permission to call or text me?
- Connecticut DCP telemarketing hub and complaint information
- National Do Not Call Registry
This page is general information, not legal advice. State and federal rules have different definitions, exceptions, and deadlines. Whether a rule applies depends on the facts and current law.